Services

Every project is scoped to fit your challenge, organisation and timeframe. However, our design thinking can be broken down into these services.

You’re looking
for results,
right?

We’ve reduced a waiting list by 78% in 6 weeks. Built a business model attracting 800.000 paying users in 6 months. We’ve designed an online platform resulting in a 135% increase in new clients within 4 weeks. If we don’t aim high, what’s the purpose?

Your project
always comes with
a prototype

We’re prototypes. We want to make ideas real. Break them, develop them, perfect them. Together with you and your users, we want to build prototypes that excite, engage, provoke and inspire change. That’s why, whatever your project, a key delivery from Hatch & Bloom is always a detailed prototype.

Service design

Service_design

How do you design the optimal customer journey?

Service design is a framework for optimising the interaction between you and the users. Service design looks at how to design the best flows across people, channels and infrastructure, both front and back office. We help you design the customer journey blueprint and detailed service design solution.
— Lotte Lyngsted Jepsen, User Specialist & Partner

Contact Lotte to learn more

Lotte Lyngsted Jepsen

lot@hatchandbloom.com

+45 25 10 30 52

Linkedin

Business design

How do you combine user empathy, design thinking and business strategy?

We believe that all aspects of your business can be designed with a human-centred approach. Your offerings should evoke an emotional connection with the users that trigger the decision-making in your favour. We help you explore new business possibilities in very tangible ways, from strategy and value proposition to final delivery and financial projections.
— Jacob Fruensgaard Øe, Business Strategist & Partner

Contact Jacob to learn more

Jacob Fruensgaard Øe

jac@hatchandbloom.com

+ 45 25 10 30 54

Linkedin

Business_Design

Behavioural design

donot

How can you motivate change in human behaviour?

We help you motivate the users through simple actions and rewards in order to create new habit-forming solutions. For instance we look at simplicity in motivation, hot triggers and daily habits. We focus on specific desired behaviours (what we want the users to do) and then design a step-by-step behavioural concept that can create conversion.
— Michael Keissner, Change Facilitator & Partner

Contact Michael to learn more

Michael Keissner

mic@hatchandbloom.com

+ 45 25 10 30 53

Linkedin

Experience design

How do you design experiences that are meaningful, memorable and attractive?

How your customers sense and remember you determine how your brand is perceived. Experience design is a powerful tool to understand human nature and design seamless omnichannel experiences. Storytelling, perceptual psychology, visual design and interaction design are some of the skills we use. The goal is to deliver experiences that are useful, valuable, accessible, credible, and desirable.
— Jacob Fruensgaard Øe, Business Strategist & Partner

Contact Jacob to learn more

Jacob Fruensgaard Øe

jac@hatchandbloom.com

+ 45 25 10 30 54

Linkedin

Experience_design

Branding and communication

How do you turn a brand into experiences that allow users to connect?

We develop brands through a framework of strategy combined with user insights. Your brand should be perceived as simple and bold and the communication should translate into meaningful experiences. We help you to design a brand experience that is engaging in every touchpoints and agile in the relationship with the users.
— Mette Theilgaard, Strategic Designer & Partner

Contact Mette to learn more

Mette Theilgaard

met@hatchandbloom.com

+ 45 25 10 30 51

Linkedin

Building innovation capability

How do you build your own organisation’s ability to innovate?

We are all born with a strong human desire to influence our surroundings. The value of unlocking that potential is tremendous. We help you train and develop your organisational innovation capabilities. We develop sustainable innovative solutions to disrupt your competition, advance your organisation and excite your users.
— Lotte Lyngsted Jepsen, User Specialist & Partner

Contact Lotte to learn more

Lotte Lyngsted Jepsen

lot@hatchandbloom.com

+ 45 25 10 30 52

Linkedin

Design anthropology

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How can you gain deep level insights that guide the process of change?

We offer design anthropology to decipher people behaviour on a deep level. We want to fundamentally understand what is going on when it comes to people’s dreams, wants, needs and demands. Especially those unrecognised by people themselves. We need deep level insights to guide the process of change. Design anthropology helps you on this journey by being tangible, creating strategic direction and getting you thinking about new solutions instantly.
— Lotte Lyngsted Jepsen, User Specialist & Partner

Contact Lotte to learn more

Lotte Lyngsted Jepsen

lot@hatchandbloom.com

+ 45 25 10 30 52

Linkedin